Policies

the fine print

Policies

everything you need to know about shipping, pickup, returns, and orders.

♥ shipping.exe
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  • Orders ship within 1-3 business days.
  • Shipping times may vary during launches, holidays, or sales.
  • Tracking information is emailed once your order ships.
★ local pickup.exe
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  • Pickup orders are fulfilled within 1-2 business days.
  • You'll receive an email when your order is ready.
  • Please bring your confirmation email when picking up.
♥ returns.exe
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  • All sales are final.
  • Damaged or incorrect orders must be reported within 48 hours.
★ lost & stolen.exe
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  • Kay's Beauty is not responsible for lost or stolen packages once marked delivered by the carrier.
♥ order changes.exe
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  • Orders cannot be changed or canceled after they have been placed.
★ promotions.exe
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  • Promotions cannot be applied to previous purchases.
  • Only one discount code may be used per order.