FAQs

still deciding?

Frequently Asked Questions

everything you need to know before your lash cart gets loaded up.

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How long does shipping take?

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Orders are processed within 1-3 business days. Once shipped, most U.S. orders arrive within 2-5 business days. You'll receive tracking information via email as soon as your order ships.

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Do you offer local pickup?

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Yes! Local pickup is available in St. Charles, Missouri. You'll receive pickup instructions after your order is ready.

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Do you accept returns?

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Due to the nature of our products and sanitation standards, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

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My package says delivered but I can't find it.

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Once a package has been marked as delivered by the carrier, Kay's Beauty is not responsible for lost or stolen packages. Please contact the shipping carrier directly.